FAQ

Frequently asked questions

Find answers to the most common questions.

Shipping, Tracking & Delivery
Do you ship internationally?
How can I track my order?
How long does it take for an order to arrive?
What if the package doesn’t arrive?
Returns & Exchanges
Why can't I return or exchange the thangka?
My item is broken.
What is your return policy?
I received the item but I don't like it.
Payment, Billing & Fees
Why did the price change on checkout?
Do I have to pay import taxes/duties on an international order?
Will I be charged Sale tax on my order?
My payment was declined - What should I do?
Shopping & Discounts
How do I apply my discount code?
Can I make changes to my order after placing it?
How do I cancel my order?
I made a mistake with my address